Delivery & Returns

We want you to be happy with everything you buy from Edworthy Media and Technology Limited. If something isn't right, call us on 01392 330 292 or email sales@edworthymedia.co.uk and a real person from our Devon team will sort it out with you. You won't need to deal with the manufacturer or our suppliers yourself.

Delivery

• We deliver to UK mainland addresses only. We're unable to deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Isles of Scilly or the Channel Islands.
• Most in-stock items are dispatched directly to you from our UK supplier warehouses.
• Order by 4:30pm Monday to Friday for next working day delivery, or by 4:30pm Friday for Saturday delivery. You can choose your delivery date at checkout, and delivery costs are shown before you pay.
• Tablets and tablet accessories ship from a different supplier and need at least 2 working days.
• Because items may ship from different warehouses, an order with several products can arrive in more than one parcel.

Changed your mind? 14-day cancellation

If you are buying as a consumer, you can cancel your order for any reason within 14 days of the day you receive it. Just contact us within that time to let us know.

• Please return the item within 14 days of telling us you're cancelling.
• Items should be returned in their original packaging with all accessories. You may handle the item as you would in a shop, but we may reduce the refund if it has been used beyond that.
• For change-of-mind returns, you pay the cost of sending the item back to us. We recommend a tracked service, as the item remains your responsibility until it reaches us.
• We'll refund the price of the item and the standard delivery charge you paid within 14 days of receiving the return (or proof that you've sent it).
• Software, licences or sealed media that have been opened or activated, and items made or configured to your specification, can't be returned under the 14-day right.

Faulty or damaged items

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, damaged or not as described:

• Within 30 days of delivery you are entitled to a full refund.
• After 30 days and within 6 months, we'll offer a repair or replacement first; if that doesn't fix things, you can have a refund.
• Many products also carry a manufacturer's warranty (shown in the specifications). Call us and we'll handle the warranty claim for you.
• If a parcel arrives damaged, please tell us within 7 days and keep the packaging, so we can claim from the courier. This doesn't affect your statutory rights for faulty goods.
• We cover the cost of returning faulty, damaged or incorrect items.

How to start a return

1. Call 01392 330 292 or email sales@edworthymedia.co.uk with your order number and what's wrong.
2. We'll give you a returns reference. Please include it with the item.
3. Send the item to: Edworthy Media and Technology Limited, Unit 1 Oakfield, Bow, Crediton, EX17 6ER.
4. Once it's received and checked, we'll process your refund, repair or replacement and keep you updated.

Business customers

The 14-day cancellation right applies to consumers. If you are buying for a business, please contact us about returns and we'll do our best to help. Faulty items are always covered.

Edworthy Media and Technology Limited, Unit 1 Oakfield, Bow, Crediton, EX17 6ER. Company no. 07320135. VAT no. GB 935 850 990.